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We are delighted to have been selected by The Health Foundation, an independent charity, to be part of its Advancing Applied Analytics programme, which aims to improve analytical capability in support of health and care services.

The programme is supporting 11 project teams in the UK that are working on local, innovative, ambitious projects, to help them demonstrate the value of improving analytical capability in health and care services. Each project will run for up to 15 months and will start by October 2018.

Hosted and run by Care City, in collaboration with health and council teams in Barking and Dagenham, the project aims to use a linked dataset to create a deeper understanding of social isolation and troubled families, areas of particular concern for the local council and health services, and to identify opportunities for improved partnership working between health and social care.

We will bring together a local community of analysts across health and council teams, creating a peer network, and provide enhanced learning, to work together on this exciting project.

Jenny Shand, a Director at UCLPartners and Care City said, “Analytics teams in health and council organisations are often focused on internal analysis and reporting to fulfil organisational and national requirements. However, these analysts have great insights which could be explored through both the use of connected datasets and advanced statistical techniques. We intend to give local analysts an opportunity to develop their skills and work collaboratively on a unique linked dataset. This will in turn give us a more complete understanding of service use, population characteristics and behaviours and therefore help target solutions to tackle the issues of social isolation and troubled families that we have in Barking”.

Martin Bardsley, Senior Fellow at the Health Foundation, said: “We know from our report Understanding analytical capability in health care the importance of improving the way we use information and analysis in the NHS. It is widely acknowledged that health care services cannot access the right type of analysis or make the best use of data that already exist, never mind take advantage of new data streams and methods that are becoming possible.

“This is the second round of our Advancing Applied Analytics programme and we have selected 11 exciting local projects that will demonstrate how better analysis can lead to better health and care. In particular these projects will address the capability deficiencies that exist, and provide lessons for the wider health and care system. We look forward to working with the project teams to highlight the value of analytical skills and explore the best ways that they can be delivered.”

Olivia, a virtual health assistant, triages patients symptoms and connects to most appropriate care pathway.

In partnership with Britannia Pharmacy and NHS England, today we're launching a campaign introducing a new healthcare triage service to the residents of Barking Riverside, with the introduction of an app, Ask NHS, powered by Sensely.

Ask NHS is a simple mobile online solution that provides improved access to local NHS services, such as appointment booking and 111, and is aligned with the GP Forward View online consultation requirements. Care City’s new poster and leaflet campaign across Barking Riverside endeavours to introduce patients to Olivia, a virtual health assistant, and encourage them to access her healthcare advice via an electronic tablet available at Britannia Pharmacy in The Rivergate Centre. This virtual assistant provides trusted advice for urgent, but non-life threatening emergencies, connecting patients to the most appropriate care pathway.

Barking Riverside has been selected by NHS England to be part of their national Healthy New Town (HNT) Programme. This new innovation is part of the HNT Programme’s delivery plan to design a new model of care for Barking Riverside. Pharmacy is an excellent first point of contact for patients suffering from minor ailments or illnesses, or for patients requiring advice. With Nurse Olivia, the offer from our local pharmacies in Barking and Dagenham is greatly expanded.

Benefits of this new service include:

  • Reduced waiting times for medical advice - Patients are directed to the right health service, at the right time, in the right place, reducing pressure on GP practices.
  • Self-care powered by NHS Choices – With Ask NHS, patients have multiple resources available at their fingertips, and are able to easily browse information and guidance provided by NHS Choices.
  • Easily find health services - Patients can find opening times and locations of their local healthcare services.
  • Information Governance - Ask NHS is built on a foundation of robust IG policies and is cyber security and safeguarding compliant.

John Craig, Chief Executive, Care City commented “We are delighted that we are gaining commitment from local pharmacies to use technology and offer new services to benefit themselves, their patients and the NHS. Ask NHS is the next step for local patients to access appropriate NHS services and reduce demand on GPs. Sharing the information provided at the online consultation with a patients GP does then offer a connected service, ensuring visits that are made to the GP are efficient and effectual”.  He continued “when the Healthy New Towns team spoke to local people, it was clear that the time taken to get an appointment at the local surgery was seen as an area of concern, so we really hope the introduction of Olivia begins to tackle this to some extent for residents. We are really interested to understand how much impact technology like this can have for local people, so we will be evaluating the success of this project as well as speaking to local people about their experiences”.

Claude Pereira, Clinical and Quality Assurance Pharmacist, Britannia Pharmacy commented “For many with smartphones, accessing health apps is not uncommon. However we have high rates of digital exclusion for older people in Barking and by offering them access to an electronic tablet or smartphone and wifi at Britannia Pharmacy it overcomes this challenge to the adoption of digital innovation and enables them the access to health care services that they are entitled to”.

ESCAPE-pain is a rehabilitation programme for people with chronic joint pain, that integrates educational self-management and coping strategies with an exercise regimen individualised for each participant. It helps people understand their condition, teaches them simple things they can help themselves with, and takes them through a progressive exercise programme so they learn how to cope with pain better. 

Osteoarthritis affects approximately 8 million people in the UK, and is becoming more common as we live longer. In collaboration with ESCAPE-pain we are running a series of physiotherapist-led sessions, taking place at the Sue Bramley Centre, Barking. This 12-session programme, twice a week for 6-weeks, for people over the age of 45 aims to:

  • Enable them to manage their joint pain, helping them to carry out normal activities without fearing pain
  • Help them to appreciate the benefits of simple exercise, encouraging them to become active and independent
  • Provide them with the skills and suggest ways that they may manage their symptoms more effectively
  • Work with them to plan their activities and set goals they can achieve through exercise
  • Provide a fun, group-based activity to allow people suffering from joint pain to discuss and overcome their issues together!



Your personal data will be treated as strictly confidential. The processing of personal data is governed by the Data Protection Act 2018 (DPA) and the General Data Protection Regulations 2018 (GDPR).

What data we need:

To run the Escape Pain course, Care City will collect personal data on all attendees. This will include your name, date of birth, address, emergency contact details and details of your GP practice as well as any relevant medical history.

Why we need it:

We need to know your personal data and medical history in order for the clinician running the course to monitor you safely during the programme and for the team to be able to keep in touch with you during the programme. We also want to understand the impact of the Escape Pain course on our attendees and to know if it makes a difference to your pain, movement and function.

What we do with it:

The participant forms will be stored securely in the Care City office, and only accessed by the Escape Pain programme team. We will not share your data with anyone else, unless requested by yourself. However, if you become unwell or a medical emergency arises during the course, your medical history may be shared with other health professionals.

Any data used to evaluate the impact of the course will be anonymised. As a programme hosted by North East London Foundation Trust, Care City has a robust Data Protection regime in place to oversee the effective and secure processing of your personal data. More details on this can be provided if requested.

How long we keep it:

We will store your data for 24 months from the end of the Escape Pain course. 

What we would also like to do with your data:

We would like to use your name, telephone number and email address to inform you of any relevant future programmes and opportunities (for example similar exercise programmes, social groups etc.) which may be of interest to you. This information will not be shared with third parties.

If at any point you would like to withdraw your personal details, please inform the course organisers and these be securely destroyed.

Your rights and personal data

You have the following rights with respect to your personal data:

  • The right to access information we hold on you
  • The right to correct and update the information we hold on you
  • The right to have your information erased
  • The right to object to processing of your data
  • The right to data portability
  • The right to withdraw your consent at any time for any processing of data to which consent was sought.
  • The right to object to the processing of personal data
  • The right to lodge a complaint with the Information Commissioner’s Office

Contact Details:

Please contact us if you have any questions about this General Privacy Notice, the information we hold about you or if you would like to exercise relevant rights or have a query or complaint.

You have the right to ask to see any information we hold about you by sending an email to Hannah Harniess, Head of Projects at Care City This email address is being protected from spambots. You need JavaScript enabled to view it.

You can contact the Information Commissioner’s Office on 0303 123 1113, via their website or by post; Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF